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PRIVACY POLICY

At Upper Echelon (“UE”), operated by Delta Survival School s.a.r.l, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

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1. Information We Collect
We collect personal information that you provide to us directly, such as:

  • Contact Information: Name, email address, and phone number.

  • Payment Information: Billing address and payment details for bookings.

  • Demographic Information: Age, location, and preferences.

  • Course Registration Data: Information you provide when signing up for training courses.

We also automatically collect certain information when you interact with our website:

  • Cookies and Usage Data: IP addresses, browser type, and browsing behavior.

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2. How We Use Your Information
We use your personal information to:

  • Process bookings and course registrations.

  • Respond to inquiries and provide customer support.

  • Send updates and marketing communications (you can opt out anytime).

  • Analyze website usage to improve your experience.

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3. Sharing of Information
We do not sell or rent your personal information. Your data is shared only with:

  • Service Providers: For payment processing, website hosting, and technical support.

  • Legal Requirements: If required by law or in response to legal processes.

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4. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our website uses SSL encryption to ensure your personal information is secure during transmission.

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5. Your Rights
You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw your consent to our data processing practices.

  • Opt out of receiving marketing emails at any time.

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6. Data Retention
We retain your personal information only as long as necessary to provide our services or as required by law.

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7. Cookies
We use cookies to enhance your experience on our website. You can adjust your browser settings to refuse cookies, though some website features may not function properly.

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8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revision date.

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9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:

Upper Echelon
Email: info@upechelon.com
Phone: +352 661 894 313
Address: 12 um Grousbuer L-5373 Schuttrange, Luxembourg

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